Customer Service Apprentice

Apply Now

Job Title: Customer Service Apprentice

 

Job Reference: VAC001222371

Employer location: Northwich

Hours per week:30

Salary:£105 a week

Qualification studied during apprenticeship:  Lv2 Customer Service

Duration of apprenticeship:12-18 months

Day release requirements:No

Functional Skills: Undertaking additional level 2 maths, English & ICT classes may be required if candidate does not hold A-C

Additional Requirements: Must have been an EU resident for the past 3 years.  Must not already hold a degree or Level 4 qualification.

 

Employer Job Description:

Working in a nurturing working office environment with genuine career development and career opportunities which include training in a range of skills, placement training with our clients and business partners, further qualifications and the possibility of a permanent position upon completion of the Apprenticeship. In addition to training for and acquiring your NVQ you will be expected to work as an integral part of the Osbos Team and our partner company, Threesixty Agency. Duties will include:

Logging & Reporting

Collating & Filing Documents

Stock Management , including: Managing sample stock and distribution process of a company client. Keeping record of gaps and informing Manager. Packing and handing over daily post to Royal Mail

Data Entry & Management, including: Data entry of new information into CRM including full research and data cleansing of customers, prospects and suspects. Segmenting and profiling within target groups and tagging customers on CRM with relevant markers. Conducting data cleansing and scheduling follow up customer service actions. Kepping CRM up to date and monitoring pipelines.

Gather, Analyse and interpret customer feedback via verbal and written correspondence.

Communicating with customers via telephone, e-mail and social media taking feedback on products and processing research information about customers on outbound and inbound calls. Taking customer orders and answering queries via telephone and email. Dealing with a range of customer requirements across varying situations and handling helpfully, professionally and with understanding. Analysing CRM exports and anticipating requirements to identift customer care calls/emails

Communication with Customers via Social Media – Communicating via social media to reach out to, understand and respond appropriately to customers’ comments and queries, present and promote products and services, and develop customer relationships.

Reporting – Compliling relevant onformation to be added to client monthly reports

Application Process:

 

To apply for this apprenticeship, please email mstafford@midchesh.ac.uk with your CV referencing the job reference number and providing answers to the following questions in the body of your email;

 

 

  •          What are your strengths?
  •          What personal skills would you like to improve?
  •          Is there anything we can do to help you at an interview?
  •          What are your hobbies, interests or achievements?
  •          What skills do you think would be most useful in this position and can you evidence the use of these skills in either employment or leisure activities?

 

 

PLEASE NOTE THAT BOTH A CV AND ANSWERS TO ALL QUESTIONS IS REQUIRED TO BE CONSIDERED FOR THE ROLE.


Application

To apply for this apprenticeship, please email mstafford@midchesh.ac.uk with your CV referencing the job reference number and providing answers to the following questions in the body of your email;

  1. What are your strengths?
  2. What personal skills would you like to improve?
  3. Is there anything we can do to help you at an interview?
  4. What are your hobbies, interests or achievements?
  5. What skills do you think would be most useful in this position and can you evidence the use of these skills in either employment or leisure activities?

PLEASE NOTE THAT BOTH A CV AND ANSWERS TO ALL QUESTIONS IS REQUIRED TO BE CONSIDERED FOR THE ROLE.

Apply Now